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Customline Shower Company products are guaranteed to be free of defects in material and workmanship for one (1) year from the original date of purchase. If a product fails due to defects in material or workmanship during the warranty period, we will, at our option, repair it or replace it.

Most leakages in the shower area are the result of cracked tile grout. If you notice water leaking from the shower area, you must report it to us immediately. If not reported to us immediately, we can not be held responsible for damages.

This warranty does not cover the following:

  • Damage or wear resulting from lack of maintenance, glass breakage, negligence, misuse, abuse, or accident occurring after installation.

  • Damage or wear due to use outside normal architectural requirements.

  • Water damage or spotting.

  • Defects or damage resulting from modification or use outside of the intended purpose of the product.

  • Squeaks or noises caused by lack of lubrication.

  • Homeowner or builder provided accessories we installed

  • Special order accessories-No returns after they have been ordered. 

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